FAQ's
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Q1: What is SensiStore?
SensiStore is a UK-based nonprofit store specializing in sensory items such as spinning seats and other sensory tools. Our mission is to provide high-quality products that help individuals with sensory needs while supporting the community.
Q2: Where do you ship from?
We ship all of our products from the UK.
Q3: Is shipping free?
Yes! We offer free shipping on all orders, regardless of the size or destination within the UK.
Q4: Do you ship internationally?
At the moment, we primarily ship within the UK.
Q5: What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving it for a full refund, no questions asked. Please ensure that the product is in its original condition when returned.
Q6: How do I initiate a return?
To initiate a return, simply contact our customer service team at info@eqsport.bizwithin 30 days of receiving your product. We will provide you with the necessary instructions to return the item.
Q7: What types of products do you offer?
We offer a range of sensory products, including spinning seats, fidget items, calming tools, and other sensory-friendly products designed to support individuals with sensory needs.
Q8: Who are your products designed for?
Our products are designed for children, young people and sometimes adults, especially those with sensory processing needs, autism, ADHD, or anxiety.
Q9: Are your products safe?
Yes, we take safety very seriously. All of our products are carefully tested and meet safety standards. We design our products to be durable and safe.
Q10: How long will it take to receive my order?
For UK orders, you can typically expect to receive your order within 3-5 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Q11: Do you offer any discounts or promotions?
As a nonprofit, our goal is to make sensory products as accessible as possible. We occasionally offer discounts or special promotions. Keep an eye on our website or sign up for our newsletter to stay updated on any upcoming offers.
Q12: How can I contact you if I have more questions?
You can contact our friendly customer service team by email at info@eqsport.biz, or through our website's contact form. We're always here to help with any questions you may have!
Let customers speak for us
from 24 reviewsWe bought two SensiSeats for our classroom, and the kids love them! They help with focus and are a great addition for sensory breaks.
My kids love making obstacle courses with SensiStones. They encourage imaginative play while helping develop important physical skills. A solid investment for active families!
As a therapist, I recommend the SensiBoard to many of my clients. It’s excellent for sensory integration and helps kids develop balance and coordination in a fun way.
Bought the Spinning Chair for our grandson and loves it. Very fast delivery and great communication. Would highly recommend thus company.
I was very pleasantly surprised by the quality of this chair. My child absolutely loves it and so far it seems robust enough to deal with them! It is great that is comes pre-assembled with quick shipping! I also like that I am supporting a Social Enterprise! Will order from here again if anything else comes up that I need!
It's always a leap of faith to buy a newer product, but it's fairly rare to have the item arrive and turn out exactly how you wanted it to.
I was looking for a high quality, low-footprint/low-profile whole-body fidget option for my sensory-seeking kids so that family movie nights weren't interrupted by frequent shifting and re-arranging (and fleeing the room when the scenes involve romance, as the kids can't contain their reactions to that 😂) - and that was exactly what we got. They LOVE it. They each want their own now, which I would be inclined to do if I didn't think it would just be absolute chaos 😂
That said, it's perfect for what we needed it to do - which is, give them non-disruptive ways to feel comfortable engaging in an activity that requires sitting for longer periods. (Again, it's very low to the ground and not so fast that it's flinging the kids out unless they decide to do it on purpose - AND NO SQUEAKING!)
I'm looking into creating a sensory room for our garden and if we do that, I will absolutely be purchasing another one of these. Would also highly recommend to any library or other sensory room provider.